Returns & Exchanges
We want you to love your Demi Lovato Official Store gear, but if you are not completely satisfied, we accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please note that certain limited-edition merchandise and digital products may be final sale.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing