Frequently Asked Questions
Everything you need to know about your order and the Demi Lovato collection.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-4 weeks depending on your location.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that limited edition drops and signed memorabilia are final sale.
How can I track my package?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know which size to order?
A detailed size guide is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise noted in the product description.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the customer.